Refund Policy

At AuditMyVibes we want you to feel confident subscribing to a paid plan. This Refund Policy sets out the conditions under which you may request a refund, the criteria we use to evaluate requests, and what to expect from the process.

This policy applies to paid subscription plans (Launch Pack, Pro, Team). The free plan involves no payment and is therefore not subject to this policy.

To be considered for a refund, all of the following conditions must be met:

The refund window opens at the moment your payment is confirmed and closes exactly 7 calendar days later, regardless of weekends or public holidays.

If you subscribed by mistake or changed your mind, we encourage you to contact us as early as possible within the 7-day period. Early requests are processed faster and give us more time to assist you.

AuditMyVibes is a consumption-based service - when you run an audit, our systems perform real analysis work on your behalf. For this reason, refunds are only available when no audit credits have been consumed.

The following actions count as using the service and will make your request ineligible:

• Initiating a URL scan - even if the audit did not complete successfully
• Initiating a repository audit - even if it was later cancelled or failed
• Accessing or downloading any audit report generated under the subscription
• Triggering a re-scan on any existing project under the plan

We verify usage automatically from our system logs at the time of your request. You do not need to self-report usage - but please be aware that any misrepresentation of usage in a refund request will result in automatic denial and may lead to account suspension.

All refund requests must be submitted by email to support@auditmyvibes.com with the subject line: "Refund Request - [your account email]".

Please include the following in your email:

• The email address registered to your AuditMyVibes account
• The date of payment and the plan you subscribed to
• A brief reason for your refund request (optional but helpful)
• Confirmation that you have not used any audits under the subscription

Requests made through any other channel - including in-app chat, social media, or third-party review platforms - will not be accepted. Email to the address above is the only valid method.

Receiving a refund request does not guarantee approval. Every request is reviewed individually by our team and is subject to our sole discretion.

Our review process includes:

• Verifying that the request was submitted within the 7-day window
• Checking system logs to confirm no paid audits were consumed
• Confirming the account is in good standing with no Terms of Service violations
• Reviewing the reason provided (if any) to determine if the request meets our guidelines

We aim to respond to all refund requests within 3–5 business days of receipt. Our response will either approve the refund, deny it with a reason, or request additional information.

The following are explicitly not eligible for refunds under any circumstances:

• Subscription renewals - monthly renewals are charged automatically and are non-refundable
• Plan upgrades - mid-cycle upgrade charges are non-refundable
• Requests submitted after the 7-day window has closed
• Subscriptions where one or more audits have been initiated or completed
• Accounts that have violated our Terms of Service
• Dissatisfaction with audit findings or scores - we cannot guarantee specific results
• Technical issues caused by factors outside our control (e.g. your GitHub token being invalid, your URL being unreachable)
• Partial periods - we do not offer pro-rated refunds for unused days within a billing cycle
• Free plan - no payment is taken, so no refund applies

If your refund is approved, the following applies:

• Your subscription will be cancelled immediately upon approval - you will lose access to paid features
• The refund will be issued to the original payment method used at checkout
• Processing time is typically 5–10 business days depending on your payment provider and bank
• You will receive an email confirmation when the refund has been issued
• We are unable to issue refunds to a different payment method or as account credit

If you do not see the refund after 10 business days, please contact your bank or card issuer first - processing times vary. If the issue persists, reach out to us at support@auditmyvibes.com.

For refund requests or questions about this policy:

Also see our Terms of Service and Privacy Policy.